I’m Mark Watkins, and my credibility comes from years of hands-on, in-store experience within Chick-fil-A operations. Having served in every role—from front-line team member to Executive Director of multi-unit operations—I’ve navigated the challenges and opportunities that Operators face. This experience is what sets me apart from other consultants in the hospitality industry. I don’t offer generic advice; I provide solutions deeply rooted in firsthand knowledge of the unique complexities of running a successful Chick-fil-A restaurant.

During my tenure, I participated in numerous grand openings and managed the launch of two new stores within four months. I’ve lived through the grind, celebrated the victories, and learned the intricacies of building high-performance teams and delivering consistent guest experiences. A passion for operational excellence and leadership development has always driven my journey.

With Operator Solutions Hub, I aim to complement Chick-fil-A's resources with tailored solutions that address Operators' specific needs. Whether refining processes, developing leadership teams, or crafting a strategic vision for the future, I aim to unlock your team’s full potential and help you achieve sustained success.

Before Chick-fil-A, I built leadership and decision-making skills in law enforcement and honed my technology expertise during a 17-year career in public safety software. My entrepreneurial spirit also led me to found a real estate solutions company, where I applied creative problem-solving to help homeowners navigate the market.

Faith, family, loyalty, and growth are my values' core. As a U.S. Air Force veteran and ultra-runner, I’m committed to pushing limits—professionally and personally. I’ve been married to my wife, Jill, for 35 years, and we’re proud parents to five children and grandparents to four.

Let’s connect and explore how we can elevate your Chick-fil-A operations. Schedule a consultation today!